Topic: Changing the sample rate lead to "detuned" sound...possible bug?

Ok, here is what I experienced yesterday with my Win10 laptop:  in the options of PIanoteq, when I change the sample rate say from 48 to 44 kHz (I had some issues with my Korg Kronos, USB and latency and I tried to fix it that way, which didn't help), then while the options panel is still open the piano sounds detuned, like one semi-tone tuned (up or down, I can't remember). Terrible...!

This issue only disappears when closing the options panel.

I don't think this happend with my ipad but I didn't verify it yesterday.

Steinway Model Ds, Shigeru Kawai SK-EX, Boesendorfer VC280

Re: Changing the sample rate lead to "detuned" sound...possible bug?

What audio interface? Did you try changing it in the driver control panel or only directly from the sample rate pick list in the options dialog? Both work fine here with a Behringer UMC404HD.

Re: Changing the sample rate lead to "detuned" sound...possible bug?

The sound device is my Korg Kronos, via USB. 

I changed it directly in the options menu of the Pianoteq app.
On the ipad this does not happen.

As said, it is back to normal tune as soon as I close the options menu/window..  So it does not bother me greatly, but certainly interesting for the deveopers.

Steinway Model Ds, Shigeru Kawai SK-EX, Boesendorfer VC280

Re: Changing the sample rate lead to "detuned" sound...possible bug?

This is pure speculation but could your korg (or anything else in your set-up) be sending odd MIDI tuning messages? and/or is Note Transposition in the midi menu set to anything other than 0?

Last edited by daniel_r328 (Yesterday 14:20)

Re: Changing the sample rate lead to "detuned" sound...possible bug?

Usually I have to select the "Minimalist" MIDI profile, which I'm fairly sure is not the default, especially on controllers like the Kronos which have lots and lots of knobs, buttons, etc.  On my second-hand Oxygen keyboard, for example, I have several switches that are usually "stuck" sending a small stream of MIDI data constantly, which if PTQ is overly conscientiously listening to those messages, makes for potential problems (OTQ makes that even more exciting).  Normally, I'm just fine as long I'm using the minimalist preset.  This is especially true for the higher end stage pianos like Korg's wares, which often use a lot of intermediate proprietary MIDI messages that, through USB, end up getting exposed to PTQ and thus risk being misinterpreted by the software--sometimes seeming to do so at random.

Spotify: https://open.spotify.com/artist/2xHiPcCsm29R12HX4eXd4J
Pianoteq Studio & Organteq
Casio GP300 & Custom organ console

Re: Changing the sample rate lead to "detuned" sound...possible bug?

They are all valid points, thanks for your input. 

I think I need to do some more testing in the next days for example comparing ipad to Windows to see if there is a difference.

Steinway Model Ds, Shigeru Kawai SK-EX, Boesendorfer VC280