Topic by dazric

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  • dazric
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Topic: Keyboard disconnected for no apparent reason. Bug or something else?

I sometimes use a little Masterkey keyboard with Pianoteq for checking presets and lazy doodling. Yesterday I was using it and it just stopped connecting to Pianoteq in the middle of playing - although the keyboard LED was still on. I tried the Pianoteq panic button, but the only way I could get the keyboard back was to restart Pianoteq. My first thought would have been 'dodgy USB cable', but I think it's unlikely in this case. It's a good quality cable and I haven't had any problems with it before. So I thought I'd better post the issue just in case it is a bug and it happens to anyone else. If it happens to me again I'll post an update.

Reply by Luc Henrion

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Re: Keyboard disconnected for no apparent reason. Bug or something else?

dazric wrote:

I sometimes use a little Masterkey keyboard with Pianoteq for checking presets and lazy doodling. Yesterday I was using it and it just stopped connecting to Pianoteq in the middle of playing - although the keyboard LED was still on. I tried the Pianoteq panic button, but the only way I could get the keyboard back was to restart Pianoteq. My first thought would have been 'dodgy USB cable', but I think it's unlikely in this case. It's a good quality cable and I haven't had any problems with it before. So I thought I'd better post the issue just in case it is a bug and it happens to anyone else. If it happens to me again I'll post an update.

First thing that comes to mind: does it happen with something else than Pianoteq ? Another VST plug-in in a DAW for example ?

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Reply by dazric

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Re: Keyboard disconnected for no apparent reason. Bug or something else?

Don't know, it's the first time it's happened. I'll stay on alert and take notes if it happens again!

Reply by brundlefly

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Re: Keyboard disconnected for no apparent reason. Bug or something else?

Go to properties of the USB Hub in Device Manager and disable power-management for it.

Reply by Key Fumbler

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Re: Keyboard disconnected for no apparent reason. Bug or something else?

Never mind if the cable was a quality cable, had a kink or not, try another usb cable or two - it's the most likely suspect followed by the unit.
Otherwise try a different powered hub.

If this is happening as you describe when you are actually playing this is unlikely to be a USB power setting issue as Windows is receiving messages that should keep the hardware working together, not powering down. More likely a defective unit if it doesn't prove to be a USB cable issue. Least likely of these possibilities is a fault at the usb hub but still on the suspect list I suggest.

Last edited by Key Fumbler (22-01-2024 06:05)

Reply by dazric

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Re: Keyboard disconnected for no apparent reason. Bug or something else?

OK, I do have a fresh USB cable, I'll use that. I always keep at least one new cable in reserve in case of failure. A while ago my audio interface was playing up - yep, it was the cable.

Reply by dikrek

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Re: Keyboard disconnected for no apparent reason. Bug or something else?

dazric wrote:

OK, I do have a fresh USB cable, I'll use that. I always keep at least one new cable in reserve in case of failure. A while ago my audio interface was playing up - yep, it was the cable.

You now are a certified Swaptronics technician