Good evening, I am a new user.
I purchased the license to use the Pianoteq Stage,
but unfortunately I did not receive the email with the serial number.
I ask who I should send the request to,
because on Modartt Support clicking on contact us always takes me to the same support page.
Thank you
at least you should find the serial number in the user area after login at www.modartt.com
Have you checked your spam folder?
I called the Bank's Customer Service and they told me that my transaction has currently been frozen.
I have to wait four to fifteen working days to see if the operation is successful or I get my money back.
If it doesn't work, I will purchase the Pianoteq Stage License with another card.
At the moment I remain on Stand-By
Thanks Georg and Dazric for supporting me.
If you created a user account at Modartt.com, login to the user area--
https://www.modartt.com/user_area
After logging in, click the "registered products" tab, which will display which Modartt products you have purchased, and the unique serial numbers for each, which you can use to activate the software/app on your computer.
Good evening, the bank made the payment on 27/10/2023
Unfortunately I did not receive any email with the serial number
Stephen_Doonan I have no account on Modartt.com
... I have no account on Modartt.com
Why not?
You would need an account at Modartt.com in order to see your serial numbers, manage your activations (the computers, up to three, that you want to use Pianoteq with), review what you have purchased (including instruments), have quick access to redownload products you have purchased. etc.
Although the instruments are all included/embedded within the Pianoteq app, Modartt keeps a record of which instruments you have purchased and associates them with your user account, so that they are not limited by "Demo" mode.
If you expected but did not receive an email from Modartt after your purchase, did you perhaps mistype your email address? Or was it sent and delivered, but placed by your email app in a "Spam" or "Junk" folder/directory?
...
because on Modartt Support clicking on contact us always takes me to the same support page.
goto https://www.modartt.com/support
select "-- None of the above. I have another question. --"
then a form will appear, where you can send a message to support team
Excellent Georg thanks to your info I finally managed to send the message to Modartt/support.
Stephen_Doonan may have done something wrong in the purchasing steps.
Now I am waiting for a response from the Support service.
Thank you
Good morning, my case has been solved.
Modartt's support service
followed me and helped solve my problem.
Solution was:
They sent me the no. of Series and register it on --> Modartt.com/user_r egisration.
Thanks again to all of you for your help.
Good morning, my case has been solved.
Modartt's support service
followed me and helped solve my problem.
Solution was:
They sent me the no. of Series and register it on --> Modartt.com/user_r egisration.
Thanks again to all of you for your help.
Great news! Welcome to Pianoteq and to the forums.
I've always found the Modartt tech support to be top notch. The same for their software (I have licenses for everything they make).