Topic by CScalera

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  • CScalera
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  • Registered: 01-04-2022
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Topic: Problems in registering one purchased instrument package

Dear Forum users, I have just purchased one piano VST library and got a purchase confirmation email with the pertinent serial number. When trying to register the VTS library, after I entered, correctly, the VTS library serial number, I received a message saying that the entered serial number was not suitable for registration. I wish to specify that I do not own any Pianoteq "main group license", i.e. standard, stage or gold. I just purchased one piano library. Can any of you help me understand how to solve this issue?

Thank you in advance

Last edited by CScalera (01-04-2022 19:49)

Reply by dklein

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  • dklein
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  • From: Florida
  • Registered: 29-11-2015
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Re: Problems in registering one purchased instrument package

The different 'instruments' are modular add-ons solely for the main Pianoteq license, and not any other program.  To use your purchased instrument, you will have to purchase a license for the program, whether Stage, Standard, or Pro.  If this is not how you wanted to spend your money, then you should contact Modartt for a refund, I presume,

- David