Topic by polyandy

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Topic: Pianoteq 7 Activation Failed

Pianoteq 6 is still working, but I can't activate 7. I filed a support case a couple of days ago and haven't heard back. They don't even send a response that they received my support request, so I feel kind of in limbo. Would love to use the new version I bought!

"An error occurred during the activation: It's not possible to activate hardware "Andys-iMac_lo". Your computer may be deactivated. Please check your activation status at https://www.modart.com/ user_area (log in to your account) or contact Modartt support: support@modartt.com"

Reply by polyandy

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Re: Pianoteq 7 Activation Failed

It's confusing to me that in the User Area it now only shows Pianoteq 7, with 0 activations. Doesn't show Pianoteq 6 with I've activated on 2 Macs.

Reply by polyandy

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Re: Pianoteq 7 Activation Failed

Tech support took care of me! Apparently something had to be fixed on their end.