Why doesn't my Pianoteq sound good?

Hi Scott,
I think you posted this also in Pianoworld and was advised to try here. The first thing to say is that Pianoteq tends to be a marmite/one mans meat is another mans poison type of sound. It does seem to polarise views. For this reason alone it may not be your cup of tea. Having said that, those who hear a ‘metallic  twang’ usually point to the mid and upper registers, not the lower notes. So it’s possible you do have an issue with the system you are using. I am not an expert on PC’s etc but one way forward would to try and listen to someone else’s pianoteq setup to see if you hear the same problem on that. At the very least it might help to point to a either system setup issue or taste. I do wish you good fortune in your research,

Paul H

Ps I notice you are using a closed back headphone make that are known to have a base boost. The advice of VST and Pianoteq users is for open backed headphones. Demoing a pair open backs might also make an important difference.

Listen to Pianoteq's own demos: https://www.pianoteq.com/listen_by_instrument . Most of them were recorded with the presets on the default settings (except where it says 'customized').

This may be a velocity issue.
Velocity setting have a huge impact on the sound.
So try different velocity presets or make your own calibration.
Sound should change notably then;

provided the demos from the PTQ homepage sound good.

Also, a good USB audio interface (e.g. Steinberg etc.) is highly recommended,
also make a great step in sound dynamics.

Have you tried any other piano software than pianoteq?

Maybe the speakers of your pRoland are not good for bass sounds from other devices, like if only the Roland onboard sounds had the sound adjusted to sound ok for bass. If it's that maybe a equalizer adjustment could help you, using the equalizer present on pianoteq.

Thank you everyone, I'm gonna try the various suggestions and see where I get to.
One other question meantime - is the Audio Device Type setting purely for latency purposes or does it affect the actual sound. I get unplayable latency with Asio4All 2 and Windows (realtek), I downgraded the driver on the realtek to windows driver (High Definition Audio) and that's the only option that gives me no latency, but just wondered if that affects how good/bad Pianoteq sounds.
Cheers