Hello,
sorry to be a pain, but my Firefox browser is unable to play mp3 demos from the site. Youtube works, as does myspace. I have my Adblocker disabled and Flash enabled.
Any ideas?
Best regards,
Ian
Hmmm, works over here.
I am not having any issues with Firefox playing mp3 files on this site. Maybe you have an outdated plug-in?
flash is up to date.
Are there any in particular that are needed for the pianoteq pages?
Using Firefox 34 under Linux here ... I can play the embedded music the forum FXP section but the music on the main website does not work.
Using Firefox 34 under Linux here ... I can play the embedded music the forum FXP section but the music on the main website does not work.
Mossy, did you find a solution? I'm still in the same boat here...
My Firefox version 37.0.1 is working fine and playing MP3 from this site
Ian
Using Firefox 34 under Linux here ... I can play the embedded music the forum FXP section but the music on the main website does not work.
What do you mean by main website? Would be better if you posted a link to what will not play,
Ian
Mossy wrote:Using Firefox 34 under Linux here ... I can play the embedded music the forum FXP section but the music on the main website does not work.
What do you mean by main website? Would be better if you posted a link to what will not play,
Ian
...as opposed to the sections of the site for users....
so, for example here
https://www.pianoteq.com/d4
The audio demos don't play and a message comes up saying 'unable to play...'
Beemer wrote:Mossy wrote:Using Firefox 34 under Linux here ... I can play the embedded music the forum FXP section but the music on the main website does not work.
What do you mean by main website? Would be better if you posted a link to what will not play,
Ian
...as opposed to the sections of the site for users....
so, for example here
https://www.pianoteq.com/d4
The audio demos don't play and a message comes up saying 'unable to play...'
All three play fine for me,
Ian
so, for example here
https://www.pianoteq.com/d4
The audio demos don't play and a message comes up saying 'unable to play...'
Why should a flash player be necessary? I have the flash player plugin disabled and the audio demos are played without problem (browser Iceweasel 31.6.0, pulseaudio).
Make sure, you can play mp3 files with your browser.
Main website = Pianoteq's "www" website -- not the forum. Example link:
* https://www.pianoteq.com/kremsegg1
In Chrome, under the shopping cart button / more instruments pack, you see a audio player widget.
In "my" Firefox, that same area instead shows:
* Unable to read "Schubert - Impromptu Op. 90 No. 4 - Nansong Huang - JBS.mp3
There are no errors in the developer's console. From looking at the code though, I see it's using a flash player:
var jQuery; if(jQuery) $(function(){
PTQ.init_audio_player('audio_player',{"small":true,"id":"audio_player","width":250,"height":20,"file":null,"swfUrl":"resources\/player.swf"});
I've already whitelisted www.pianoteq.com for Flash access but it still shows this message.
By comparison, the FXP corner does work. View source there shows a different flash audio player being used:
var player_params = {
movie:'dewplayer.swf',
allowfullscreen:'false',
allowscriptaccess:'always',
wmode:'transparent'
};
My Flash player in Firefox is
NPSWF32_17_0_0_134.dll
Ian
It seems to be HTML5 related. On "my" Iceweasel (a rebranded firefox) the inspection of the element shows:
<audio id="audio_player" controls="" src="audio/kremsegg1/Schubert - Impromptu Op. 90 No. 4 - Nansong Huang - JBS.mp3">
</audio>
This seems to be a new HTML5-element for audio and no proprietary addons/plugins like Adobe flash are needed to play audio then:
http://wiki.selfhtml.org/wiki/Audio
It seems to be HTML5 related. On "my" Iceweasel (a rebranded firefox) the inspection of the element shows:
<audio id="audio_player" controls="" src="audio/kremsegg1/Schubert - Impromptu Op. 90 No. 4 - Nansong Huang - JBS.mp3">
</audio>
All the recent browsers support the <audio> HTML element and MP3 decoding, includind Firefox.
So there is no more need to use Flash.
We still support old navigators by using a Flash player. However it seems it does not work on particular configurations (OS, browser plugin, or adblocker ???), and unfortunatly this is difficult to reproduce.
We changed our flash player in the pianoteq.com website.
Please confirm if it solves the problem.
Firefox does not want to pay codec patent fees so they depend on built-in OS support for the non-opensource formats. The audio tag may work fine for Firefox Windows but it fails under Linux and Android.
This is why on my own photo/video/audio gallery, I force a legacy flash player to trigger (instead of a HTML5 audio/video player) if I detect Firefox Linux or Firefox Android.
...
Just did a few more tests:
* Firefox Android (Nexus7) -- same "unable to read" error
* Chrome Linux -- works
* Chrome Chromebook (x86) -- works
* Chrome Android (Nexus7) -- freezes the browser bringing up the "Wait/Report/Close" Android dialog
Seems like the audio tag isn't a high testing priority for browser developers.
groovy wrote:It seems to be HTML5 related. On "my" Iceweasel (a rebranded firefox) the inspection of the element shows:
<audio id="audio_player" controls="" src="audio/kremsegg1/Schubert - Impromptu Op. 90 No. 4 - Nansong Huang - JBS.mp3">
</audio>...
We changed our flash player in the pianoteq.com website.
Please confirm if it solves the problem.
I'm afraid the problem is still there for me with a message saying 'unable to play...'. Also, in the FXP page I have a problem: the player there does not play; a message says 'currently playing...' however, the play counter does not move beyond 0.00 seconds and stays static.
Just to say, I'm able to play demos on other sites, e.g., http://www.gforcesoftware.com/products/m-tron-pro/demos but, I'm not sure what format they are.
fulvia wrote:so, for example here
https://www.pianoteq.com/d4
The audio demos don't play and a message comes up saying 'unable to play...'Make sure, you can play mp3 files with your browser.
I've gone to file/open file and tried to open an MP3 file from my computer and a play bar comes up, but, no other action whatsoever. When I click on the play icon, the counter does not proceed.
What should be my next step?
I've gone to file/open file and tried to open an MP3 file from my computer and a play bar comes up, but, no other action whatsoever. When I click on the play icon, the counter does not proceed.
What should be my next step?
Are you able to play this directly under Firefox? : https://www.pianoteq.com/audio/d4/Debus...%20Ran.mp3
Did you try with another navigator (like Chrome) to see if is works better ?
No it does not play.
Yes, I've tried Chrome and everything plays. But, I'm not a supporter of Google and would prefer to stick with Firefox.
No it does not play.
OK.
Can you go to this page http://jsfiddle.net/bznfsbhr/, and copy/paste us the text from the "Result" box.
Here you go:
5.0 (Windows), 20150402191859, Windows NT 5.1, Win32
Mozilla/5.0 (Windows NT 5.1; rv:37.0) Gecko/20100101 Firefox/37.0
en-US,en
plugins: 0
HTM5 audio element: function HTMLAudioElement() { [native code] }
MP3 decoding: maybe
Here you go:
5.0 (Windows), 20150402191859, Windows NT 5.1, Win32
Mozilla/5.0 (Windows NT 5.1; rv:37.0) Gecko/20100101 Firefox/37.0
en-US,en
plugins: 0
HTM5 audio element: function HTMLAudioElement() { [native code] }
MP3 decoding: maybe
Thanks.
Do you have all audio codecs in green on this page : https://html5test.com/ ?
And what does the plugins section tell here : https://www.pianoteq.com/browser ?
AAC support - NO
and
Plug-ins :
Adobe Acrobat: Adobe PDF Plug-In For Firefox and Netscape 11.0.8, 11.0.8.4
Adobe Acrobat: Adobe PDF Plug-In For Firefox and Netscape 11.0.8, 11.0.8.4
Google Update: Google Update, 1.3.26.9
Microsoft® DRM: DRM Netscape Network Object, 9.0.0.4503
Microsoft® DRM: DRM Store Netscape Plugin, 9.0.0.4503
Shockwave Flash: Shockwave Flash 17.0 r0, 17.0.0.134
Windows Media Player Plug-in Dynamic Link Library: Npdsplay dll, 3.0.2.629
AAC support - NO
and
Plug-ins :
Adobe Acrobat: Adobe PDF Plug-In For Firefox and Netscape 11.0.8, 11.0.8.4
Adobe Acrobat: Adobe PDF Plug-In For Firefox and Netscape 11.0.8, 11.0.8.4
Google Update: Google Update, 1.3.26.9
Microsoft® DRM: DRM Netscape Network Object, 9.0.0.4503
Microsoft® DRM: DRM Store Netscape Plugin, 9.0.0.4503
Shockwave Flash: Shockwave Flash 17.0 r0, 17.0.0.134
Windows Media Player Plug-in Dynamic Link Library: Npdsplay dll, 3.0.2.629
Thank you for your quick answer.
I do not see anything in your navigator report that can produce such issue.
Do you use a proxy, an ad-blocker, an antivirus ?
I Use AdBlock Plus 2.6.9 but have it disabled. - And I've just uninistalled it to check if this was the culprit, but no.
Apologies but I don't know what a proxy is.
And, I don't use any antivirus.
I Use AdBlock Plus 2.6.9 but have it disabled. - And I've just uninistalled it to check if this was the culprit, but no.
Apologies but I don't know what a proxy is.
And, I don't use any antivirus.
Can you play this? : https://www.pianoteq.com/audio/d4/debussy.mp3 (there is no space in the URL)
Can you play this? : https://www.pianoteq.com/audio/d4/debussy.mp3 (there is no space in the URL)
I am not asked, but eventually some more feedback can be useful.
With the browser SeaMonkey (2.33.1, 64-bit linux) I see player-buttons start/pause/stop under your debussy.mp3 link, when Adobe flash-plugin 11.2.202.457 is activated, and they work.
If I click on the debussy.mp3 URL directly, a pop-up-window asks me, if it should be opened with GNOME MPlayer, which works also.
With the same Seamonkey I get the red "Unable to read" message, when I try to klick the listen-demos on the homepage.
HTML5 audio capabilities:
HTM5 audio element: function HTMLAudioElement() { [native code] }
MP3 decoding:
OGG decoding: maybe
WEBM decoding: maybe
fulvia wrote:I Use AdBlock Plus 2.6.9 but have it disabled. - And I've just uninistalled it to check if this was the culprit, but no.
Apologies but I don't know what a proxy is.
And, I don't use any antivirus.
Can you play this? : https://www.pianoteq.com/audio/d4/debussy.mp3 (there is no space in the URL)
No, I'm afraid not!
gjoly wrote:Can you play this? : https://www.pianoteq.com/audio/d4/debussy.mp3 (there is no space in the URL)
No, I'm afraid not!
If you can't play a "download link", that probably means you don't have a MP3 player/codec installed in Windows. I haven't done this in a while but my guess is that a standalone MP3 player will not fix it. (Standalone = iTunes, WinAmp, VLC, etc). What you need is something like the CCCP codec pack for Media Player Classic.
Hi fulvia,
If you can play via Chrome but not with Firefox, I suspect that the problem could reside in the Firefox configuration. I've tried Firefox in Windows with Adblock Plus enabled without any issue.
As in other browsers, you can specify how to open different file types e.g. like pdf files; you can opt for the imbedded viewer or use Adobe Acrobat's plugin.
Did you tried to change the default app in Menu/Options/Applications to open mp3 files? (e.g. I have installed VLC and use the VLC Web Plugin and it works fine).
Hope it helps.
Thanks for the help so far.
I have windows media player and in the settings I've set 'waveform audio' and 'windows media audio' to use windows media player.
I'll try installing a different media player such as VLC and see if this changes things...