Topic by dondascher

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Topic: PT 4 - How to upgrade

I am wondering just how to do the upgrade.

It appears that I should just click on the serial number that appears on the upgrade page.

Is that correct ?

Reply by EvilDragon

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Re: PT 4 - How to upgrade

Pretty much, then from Pianoteq you go to Options->About->Update licence.

Hard work and guts!

Reply by Kramster

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Re: PT 4 - How to upgrade

dondascher wrote:

I am wondering just how to do the upgrade.

It appears that I should just click on the serial number that appears on the upgrade page.

Is that correct ?

You can upgrade the Pro now and play next month from what I can tell

Reply by mitch_i

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Re: PT 4 - How to upgrade

My music PC doesn't connect to the Internet, so I upgraded using my Internet computer.

My purchase confirmation email didn't contain a serial number, and when I see my registered-products information in my user-area page, I see the same serial number as for version 3.

Can that be right?

Anybody else in that situation?

Thanks.

Mitch I.

Reply by mcbpete

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Re: PT 4 - How to upgrade

mitch_i wrote:

I see the same serial number as for version 3.

Can that be right?

Yep that's correct - it was the same for me and all worked fine.

Reply by paolopiano

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Re: PT 4 - How to upgrade

I'm asked for new activation , pianoteq tell me that my key code it's too old ???????????????

I don't understand .. please help

Reply by Kramster

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Re: PT 4 - How to upgrade

paolopiano wrote:

I'm asked for new activation , pianoteq tell me that my key code it's too old ???????????????

I don't understand .. please help

Maybe you got Pianoteq longer than a year ago?

Reply by paolopiano

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Re: PT 4 - How to upgrade

Kramster wrote:
paolopiano wrote:

I'm asked for new activation , pianoteq tell me that my key code it's too old ???????????????

I don't understand .. please help

Maybe you got Pianoteq longer than a year ago?


No .. I'm elegible to upgrade for free... the "guys" are working around my problem ... thanks

Reply by paolopiano

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Re: PT 4 - How to upgrade

paolopiano wrote:
Kramster wrote:
paolopiano wrote:

I'm asked for new activation , pianoteq tell me that my key code it's too old ???????????????

I don't understand .. please help

Maybe you got Pianoteq longer than a year ago?


No .. I'm elegible to upgrade for free... the "guys" are working around my problem ... thanks


No solutions  ? .....

Reply by paolopiano

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Re: PT 4 - How to upgrade

paolopiano wrote:
paolopiano wrote:
Kramster wrote:

Maybe you got Pianoteq longer than a year ago?


No .. I'm elegible to upgrade for free... the "guys" are working around my problem ... thanks


No solutions  ? .....

Ok it's all right , many thanks to pianoteq customer service , really fast .... and gentle ... 10/10