Hello all, I recently had to reinstall my Mac from scratch, the OS etc, and when I opened Pianoteq again I deactivated it thinking I'd have to do it again, but now I can't make pianoteq work anymore!
How can I re-activate my macbook pro and just rename the device??
it says in the FAQ there's no way to do it.. did I just lose my license ?
any answers would be appreciated thanks!
Hello xkuruma,
I might suggest that you de-install Pianoteq, and re-install it again. A valid Pianoteq license should allow you to load and register the instrument three times.
Cheers,
Joe
Contact Modartt. They can probably fix it for you.
Though maybe changing the hostname of your
computer is enough. I don't know how to do that in mac (maybe edit /etc/hostname and reboot?)
But i'd ask Modartt first.
Yes, never hesitate to contact us when you run into activation issues. We do not let our customers "lose their license" after a mistake ! This particular issue has been resolved, btw.
Yes I actually just send them an email and they re-activated my laptop, and I didn't have any trouble after that, thanks!