Topic by davidizquierdo82

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Topic: Issue upgrading from 7 to 8

In case Modartt is reading, looks like there's a little bug in the upgrading process, not sure, I'm trying to upgrade from 7 to 8 and in the shopping cart it's showing me "upgrade to 7" which is strange because that's what I have already..

Please revise and let me know if it's perhaps something I'm doing wrong.

Regards,
David

P85>Kawai CA97>Numa XGT>FP90X>LX706
Pianoteq 8 Pro (all instruments) + Organteq 2
i7 4790K W11 64bits + UMC1820 + MTM + DT770 pro X
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Reply by Philippe Guillaume

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Re: Issue upgrading from 7 to 8

Thank you for pointing, there was a typo, corrected now.

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Reply by Key Fumbler

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Re: Issue upgrading from 7 to 8

I imagine this will be corrected any moment now!

I got this after buying it and going to the downloads section:
"You have no authorization to download this file (pianoteq_setup_v800.exe)"

Reply by jamiecw

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Re: Issue upgrading from 7 to 8

Key Fumbler wrote:

I imagine this will be corrected any moment now!

I got this after buying it and going to the downloads section:
"You have no authorization to download this file (pianoteq_setup_v800.exe)"

I had the same - fixed it by logging out from the website user area and logging back in.

Reply by Marc Verhoeven

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Re: Issue upgrading from 7 to 8

Key Fumbler wrote:

I imagine this will be corrected any moment now!

I got this after buying it and going to the downloads section:
"You have no authorization to download this file (pianoteq_setup_v800.exe)"

Got the same problem. I tried using another browser, Chrome instead of Firefox, and then it worked.

MP11SE, FP30; Pianoteq on Mac, Windows, Linux
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Reply by Key Fumbler

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Re: Issue upgrading from 7 to 8

jamiecw wrote:
Key Fumbler wrote:

I imagine this will be corrected any moment now!

I got this after buying it and going to the downloads section:
"You have no authorization to download this file (pianoteq_setup_v800.exe)"

I had the same - fixed it by logging out from the website user area and logging back in.

Weird. It says I'm on version 8 in the user area. I will try that, cheers. -

Edit/update: Indeed, logging out and back in within Firefox did the trick. 

Swapping between EDGE and Firefox did nothing as I was logged in on both. You do indeed need to sign out and back in.

Last edited by Key Fumbler (16-11-2022 14:14)

Reply by dv

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Re: Issue upgrading from 7 to 8

Philippe Guillaume wrote:

Thank you for pointing, there was a typo, corrected now.

The image still has the typo, by showing 1|2|3|4|5|6 -> 7 rather than  1|2|3|4|5|6|7 -> 8

Where do I find a list of all posts I upvoted? :(

Reply by Philippe Guillaume

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Re: Issue upgrading from 7 to 8

dv wrote:
Philippe Guillaume wrote:

Thank you for pointing, there was a typo, corrected now.

The image still has the typo, by showing 1|2|3|4|5|6 -> 7 rather than  1|2|3|4|5|6|7 -> 8

Might have stayed in the cache, try CTRL+Shift+R

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