Topic: Help, Got New Computer and Pianoteq will not open at all
My 20 character activation code does not work. What am I doing wrong? Hope you can help. Thanks.
- gtingley
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- Key Fumbler
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Re: Help, Got New Computer and Pianoteq will not open at all
gtingley wrote:
My 20 character activation code does not work. What am I doing wrong? Hope you can help. Thanks.
I cannot tell what you are doing wrong. Modartt support should be your first port of call, not the forum.
https://www.pianoteq.com/support
However here is a page that could help you:
https://www.pianoteq.com//activation_help
- dazric
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Re: Help, Got New Computer and Pianoteq will not open at all
Yep, you definitely need to contact Modartt support. Just a thought: have you exceeded your 3 activation slots? If so, you need to deactivate one of them. Make sure it's the right one, though (a computer you will no longer use for Pianoteq).
- aandrmusic
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Re: Help, Got New Computer and Pianoteq will not open at all
gtingley wrote:
My 20 character activation code does not work. What am I doing wrong? Hope you can help. Thanks.
As I understand it (perhaps poorly) the activation codes are generated based on some "profile" of the hardware.
If you change the hardware then Modartt will need to change the activation code.
There may be a problem if you have left pianoteq activated on hardware that you no longer have, or that no longer works.
The protocol is that you have to deactivate it on the old machine, then request activation on the new one.
Anyway, Support will probably help you untangle it.
- dazric
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Re: Help, Got New Computer and Pianoteq will not open at all
Hardware profile seems like a pretty good description. My experience (as a Windows user) is that upgrading or reinstalling the OS gives the computer a new name, so then, for Pianoteq activation purposes, you effectively have a 'new' computer.
- Urs Zimmermann
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Re: Help, Got New Computer and Pianoteq will not open at all
dazric wrote:
Hardware profile seems like a pretty good description. My experience (as a Windows user) is that upgrading or reinstalling the OS gives the computer a new name, so then, for Pianoteq activation purposes, you effectively have a 'new' computer.
That should hardly be it. I have often installed my computer with a different operating system. Pianotheq always worked without problems
Pianoteq 7 Pro with all pianos
- Viridis
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Re: Help, Got New Computer and Pianoteq will not open at all
Urs Zimmermann wrote:
dazric wrote:Hardware profile seems like a pretty good description. My experience (as a Windows user) is that upgrading or reinstalling the OS gives the computer a new name, so then, for Pianoteq activation purposes, you effectively have a 'new' computer.
That should hardly be it. I have often installed my computer with a different operating system. Pianotheq always worked without problems
I think PTQ looks at the MAC-address of the main board and uses that as a reference.
Have a nice day & happy playin'
Yamaha CP33 -- Scarlett 2i2 -- Yamaha HS7 / Sennheiser HD650 -- PTQ 8 Pro [Linux] -- Some instruments
Yamaha CP33 -- Scarlett 2i2 -- Yamaha HS7 / Sennheiser HD650 -- PTQ 8 Pro [Linux] -- Some instruments