Topic by adriatic

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  • adriatic
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  • From: Germany
  • Registered: 04-10-2015
  • Posts: 7

Topic: Activation issue with Win 10

Three months ago I purchased PT 5.4.2 Stage.
Activation (online) was quick and simple and I could use PT from that moment.

Two weeks ago I started my Intel NUC (Win 10) but I couldn't play. I noticed that I have to enter activation key again in order to play. So I activated my copy of PT via online activation. The same happened just now.

My Intel NUC is not connected on internet but it is in my local network. I use VNC in case when I need to change some settings. I blocked the Internet access on the router to avoid installation of automatic Windows 10 updates. So, I had no changes in the system (hardware/software)
Basically it is 'one button solution', very simple configuration.

The question is why I have to activate PT after initial activation?
Is that normal or something went wrong?

Kind regards

Last edited by adriatic (14-01-2016 19:07)

Reply by julien

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  • julien
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  • Registered: 19-04-2007
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Re: Activation issue with Win 10

Hi adriatic,

I suggest that you write to us at https://www.pianoteq.com/support_form?direct about your activation trouble and we will look into it.

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