Topic by kdim

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  • kdim
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  • Registered: 08-09-2015
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Topic: Need Help. Accidentally deactivated pc.

Hello guys, I'm sure it happens a lot, I just formated my pc and didn't read the instructions of license management and I thought I should deactivate my old pc license after format and installing a new operational system. And so I did. Now I can't activate Pianoteq on my only laptop and I have a gig tomorrow. I can't play without Pianoteq.
I already sent an e-mail to support. They will help me or I will have to buy another license?
I'm so upset!

Reply by AKM

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  • From: Taganrog, Russia
  • Registered: 03-11-2014
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Re: Need Help. Accidentally deactivated pc.

Welcome to the forum and stop worrying, you can relax for sure ;) More or less the same things happen sometimes with people and they are always being solved by support fast and painlessly as far as I know about it.

Last edited by AKM (08-09-2015 23:00)
Andrei Kuznetsov
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Reply by GRB

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  • Registered: 22-10-2014
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Re: Need Help. Accidentally deactivated pc.

Yeah, it happened to me too.  Support reset it.  Hope it gets done in time for your GIg.

Pianoteq Pro 7.x - Kubuntu Linux 19.10 - Plasma Desktop - Hamburg Steinway

Reply by kdim

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Re: Need Help. Accidentally deactivated pc.

They fixed. Really good support.
Thanks guys. I'm ready for my gig.
Cya.

Reply by xkuruma

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  • From: Toronto, Canada
  • Registered: 07-02-2011
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Re: Need Help. Accidentally deactivated pc.

same thing happened to me a few years ago. lol
they fixed it asap.