Topic by chris777

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  • chris777
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  • Registered: 18-03-2017
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Topic: Error message when trying to run Pianoteq 9 trial version

Hi all,

i just unsuccessfully tried to get the pianoteq 9 trial version running on my Win7/16GB PC (where i have running the latest version of Pianoteq 8 without any problems).

But when i want to run Pianoteq 9 trial version i get the following error message: "The procedure entry point "GetDpiForWindow" was not found in the dll "USER32.dll". Pianoteq 9 does not start.
Restart of PC and reinstalling Pianoteq 9 did not help; still i get the same error message. I also tried "sfc/ scannow" in windows command console, but no error/anomaly was found.

Thanks for any help or ideas!
Chris

Last edited by chris777 (16-10-2025 12:55)

Reply by Gaston

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  • Gaston
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  • From: Blois - France
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Re: Error message when trying to run Pianoteq 9 trial version

Hi Chriss,

I hadn't seen your post, I have the same problem.
But I see you're on Win Seven, so am I.
I have another PC with Win 11 and the upgrade went smoothly...

Gérard Delassus
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Reply by julien

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  • Registered: 19-04-2007
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Re: Error message when trying to run Pianoteq 9 trial version

Hi,

unfortunately Pianoteq 9 will not run on older versions of windows such as 7 and 8. It is not that we wanted to deprecate those older platforms, but the tools we are using to build Pianoteq 9 do not allow us anymore to support windows versions older than Windows 10.

julien's Website