Topic: Pianoteq 8.2 crash (Windows 11, ASIO4ALL)
Just bought and installed Pianoteq 8.2 Stage. I'm using ASIO4ALL because that's the only low-latency option I have available (WASAPI was not good enough). I got a crash after a few minutes of usage. A dialog box appeared with the following message:
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Pianoteq STAGE v8.2.0/20240115 CRASH (ctrl-C to copy)
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SEH exception caught, code=c0000005
Ctx{e4f2cd84=140000000,,,,,}
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OK
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Before the dialog box appeared, I heard a pop and then white noise that started increasing in volume. Then dialog box, and after closing it Pianoteq closed as well. I wasn't pressing any keys on my MIDI keyboard.
Details:
Pianoteq 8.2 Stage, running standalone executable
OS: Windows 11 Pro 22H2, OS build 22621.2715
CPU: AMD Ryzen 9 7950X
Audio interface: motherboard built-in Realtek ALC4080
Driver version: Realtek, 6.3.9600.2369
Listening device: headphones through front panel jack
Pianoteq settings:
Pianoteq preset: stock NY Steinway D Classical, only velocity curve modified
Active MIDI inputs: a MIDI keyboard through USB (USB AudioDevice)
Device: ASIO4ALL v2
Active output channels 2 selected, for the headphones
Sample rate: 48000 Hz
Audio buffer size: 64 samples
Bit depth: 32 bits
ASIO4ALL settings:
only front panel headphones activated for output (appears as Realtek USB Audio under Realtek USB Audio)
Latency compensation: in 0 samples, out 0 samples
Hardware Buffer: off
Kernel buffers: 2
Always resample 44.1kHz <-> 48kHz off
Force WDM Driver To 16 Bit: off
ASIO Buffer Size: 64
No one seems to have had this problem on the interwebs. I hope someone here knows what's up. I can provide more system details if needed.
