Topic by Baltguy

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  • Baltguy
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  • Registered: 15-10-2022
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Topic: U4 not showing up

I ordered, paid for, and registered a new instrument, the U4, but it is not showing up as one of  my instrument packs. It can only be played in demo mode. This is happening despite receiving a notification from Modart that the U4 is now usable. I tried sending an email to Pianoteq support, but kept getting directed to a FAQ page that doesn't address my problem. I find this irksome, as there should be way to contact the company with technical issues. In any event, can someone tell me what I need to do to get the instrument on board?

Reply by Key Fumbler

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  • Key Fumbler
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Re: U4 not showing up

Baltguy wrote:

I ordered, paid for, and registered a new instrument, the U4, but it is not showing up as one of  my instrument packs. It can only be played in demo mode. This is happening despite receiving a notification from Modart that the U4 is now usable. I tried sending an email to Pianoteq support, but kept getting directed to a FAQ page that doesn't address my problem. I find this irksome, as there should be way to contact the company with technical issues. In any event, can someone tell me what I need to do to get the instrument on board?

Cut 'n' paste:
".. You then need to update your licence in the Pianoteq user interface in Help > About > Update licence by clicking the "Quick Activation""

That's within Pianoteq itself, not the website.

Reply by Baltguy

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  • Baltguy
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Re: U4 not showing up

T

Key Fumbler wrote:
Baltguy wrote:

I ordered, paid for, and registered a new instrument, the U4, but it is not showing up as one of  my instrument packs. It can only be played in demo mode. This is happening despite receiving a notification from Modart that the U4 is now usable. I tried sending an email to Pianoteq support, but kept getting directed to a FAQ page that doesn't address my problem. I find this irksome, as there should be way to contact the company with technical issues. In any event, can someone tell me what I need to do to get the instrument on board?

Cut 'n' paste:
".. You then need to update your licence in the Pianoteq user interface in Help > About > Update licence by clicking the "Quick Activation""

That's within Pianoteq itself, not the website.

Thank you!