Modartt user forum - Pianoteq hangs after my Mac has waked up from sleep

Re: Pianoteq hangs after my Mac has waked up from sleep

null@example.com (Viridis) — Sun, 03 May 2020 19:57:01 +0000

Hi Phil,

I also use PTQ 6.7.0 on a mac book pro (early 2015) with Catalina 10.15.4.
I have not noticed any freeze.

Re: Pianoteq hangs after my Mac has waked up from sleep

null@example.com (Phil) — Sun, 03 May 2020 13:49:18 +0000

Just to report that:
- I've downgraded to Pianoteq 6.6 and have been using it for 10 days without any freeze
- I've upgraded again to Pianoteq 6.7 two days ago and Pianoteq has frozen after wake up at least three times

In the meantime my system was stable to macOS Catalina 10.15.3.

I do think my issue is due to version 6.7 of PTQ and will contact support to report the problem.

Re: Pianoteq hangs after my Mac has waked up from sleep

null@example.com (Phil) — Sat, 18 Apr 2020 17:14:57 +0000

Gilles wrote:

Just tried Pianoteq 6.7.0 with my 2019 MacBook Air under Mojave (10.14.6) and there is no problem after sleep. Another Catalina bug I suppose. (I'm not updating)

It does not occur consistently... in many cases it works, but from times to times (let's say twice a week) it hangs. I will check the 6.6.0 version for a week at least, and will let you know.

Re: Pianoteq hangs after my Mac has waked up from sleep

null@example.com (Phil) — Sat, 18 Apr 2020 17:09:43 +0000

Viridis wrote:

Phil wrote:
I wanted to try to roll back to Pianoteq 6.6 to at least exclude one option but I can't find any way to download the .dmg from the Modartt site.
https://www.modartt.com/download?file=p...p_v660.dmg

Excellent, thank you so much Viridis!

I will give it a try, and will report the outcome on this thread.

Re: Pianoteq hangs after my Mac has waked up from sleep

null@example.com (Gilles) — Sat, 18 Apr 2020 14:09:50 +0000

Just tried Pianoteq 6.7.0 with my 2019 MacBook Air under Mojave (10.14.6) and there is no problem after sleep. Another Catalina bug I suppose. (I'm not updating)

Re: Pianoteq hangs after my Mac has waked up from sleep

null@example.com (Viridis) — Sat, 18 Apr 2020 13:49:30 +0000

Phil wrote:

I wanted to try to roll back to Pianoteq 6.6 to at least exclude one option but I can't find any way to download the .dmg from the Modartt site.

https://www.modartt.com/download?file=p...p_v660.dmg

Pianoteq hangs after my Mac has waked up from sleep

null@example.com (Phil) — Sat, 18 Apr 2020 13:01:08 +0000

I have recently been experiencing the following issue: when I wake up my Mac Pro (by opening the lid), I sometimes find Pianoteq unresponsive, with the colored busy indicator showing up, and I have to force-quit the process with the Activity Monitor. A month ago I remember not having had any issue with waking up my Pianoteq process.

What has changed since then? My two guesses:
- I have upgraded Pianoteq from 6.6 to 6.7
- I have upgraded my O.S. to Catalina 10.15.3

Has anybody else had the same problem?

I wanted to try to roll back to Pianoteq 6.6 to at least exclude one option but I can't find any way to download the .dmg from the Modartt site.

Any ideas?

Thanks.