Modartt user forum - Help! Sustain Pedal not working!

Re: Help! Sustain Pedal not working!

2019-02-27T18:37:06Z

Glad to read your problem has been fixed! Use the latest version in good health!

Cheers,

Joe

Re: Help! Sustain Pedal not working!

2019-02-27T07:04:58Z

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FIXED !!!!!
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I ran the calibration assistant for the sustain pedal and it works fine now. User error I guess!

Re: Help! Sustain Pedal not working!

2019-02-27T06:37:39Z

jcfelice88keys Thanks for offering help but no luck. Right clicking the sustain pedal and toggling between pedal types doesn't change anything. I'm glad I kept 6.2.2 and 5.8 on this computer because they work fine. It's a bug in the update in my opinion. How do you report these incidents?

Re: Help! Sustain Pedal not working!

2019-02-26T02:47:49Z

edhastie wrote:

Running 6.4.1 on Linux (in Ubuntu Studio) and my sustain pedal now does not work! I know it's not a hardware issue because it works with my keyboard's built in sounds and you can see it moving on the screen, but even if you mouse click it down, it doesn't sustain! This just happened and I have re-downloaded Pianoteq to no avail! I also have version 5.8 on my computer and sustain works fine but not in 6.4! Am I the only one with this issue???

Hello Mr. Hastie,

Sorry to read about your dilemma with the sustain pedal not working in Version 6.4.

Upon reading your most recent post, I instantiated Pianoteq 6.4 on my Mac, and clicked on the sustain pedal with the mouse. With every model of piano (and non-piano) I tried, the sustain stayed in the depressed position until I re-clicked it with the mouse. Without exception, my own version of 6.4 worked flawlessly.

Hope this helps,

Joe

EDIT: Just for fun, try right clicking on the actual sustain pedal. A window should pop up which specifies the far right pedal as being the "sustain pedal" -- I tried selecting a choice OTHER than the sustain pedal for the rightmost pedal, and voila, it no longer sustained! When I returned the choice back to "Sustain Pedal", the pedal worked as it should have worked. By chance, could this be the origin of your non-working sustain pedal, in that it has been set to behave like something OTHER than a sustain pedal? Just a thought. Joe

End Edit

Help! Sustain Pedal not working!

2019-02-25T18:43:48Z

Running 6.4.1 on Linux (in Ubuntu Studio) and my sustain pedal now does not work! I know it's not a hardware issue because it works with my keyboard's built in sounds and you can see it moving on the screen, but even if you mouse click it down, it doesn't sustain! This just happened and I have re-downloaded Pianoteq to no avail! I also have version 5.8 on my computer and sustain works fine but not in 6.4! Am I the only one with this issue???