<![CDATA[Modartt user forum - Does Pianoteq support intentionally delay license transfers?]]> https://forum.modartt.com/viewtopic.php?id=5132 Thu, 10 Aug 2017 09:51:09 +0000 PunBB <![CDATA[Re: Does Pianoteq support intentionally delay license transfers?]]> https://forum.modartt.com/viewtopic.php?pid=949169#p949169 Hi there and sorry for the delay in our reply, which was due to a mail server issue. I have sent you a confirmation and notified the new licence owner.

]]> Thu, 10 Aug 2017 09:51:09 +0000 https://forum.modartt.com/viewtopic.php?pid=949169#p949169 <![CDATA[Does Pianoteq support intentionally delay license transfers?]]> https://forum.modartt.com/viewtopic.php?pid=949164#p949164 I paid the transfer fee 2 days ago.  The buyer has already sent me the money for Pianoteq.

Email sent to support immediately after paying transfer fee with new owner's info.  No response.  Sent a 2nd email today.

Support says they try and respond in 24 hours, but it's been almost 2 days now.


I'm just trying to satisfy the new owner's purchase.  He's the one patiently waiting for a product he has essentially purchased from Modart for $39.   

I guess I'm just a tad curious why the wait.

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