Modartt user forum - Bugs - or undocumented features.

Re: Bugs - or undocumented features.

null@example.com (aandrmusic) — Fri, 10 Mar 2017 15:11:54 +0000

I cannot reproduce this RELIABLY.
When I first noticed it there were 4 or 5 crashes in fairly quick succession, however there have been no more crashes in almost a week.

At the time I was doing other things in other windows and at least one of them was midi related.
It is possible, even likely, that there were some sys-ex messages flying around on the midi bus at the time.
As to whether or not Pianoteq should defensively ignore everything that is not expressly for Pianoteq - may be debatable.

At least for the time being I'll withdraw my assertion that this represents a vulnerability bug.

Re: Bugs - or undocumented features.

null@example.com (aandrmusic) — Tue, 07 Mar 2017 13:01:29 +0000

I will isolate it as best I can as soon as I can reproduce it RELIABLY.
Windows may be causing this and pianoteq may be merely exiting "defensively", which I regard as acceptable.

Re: Bugs - or undocumented features.

null@example.com (julien) — Mon, 06 Mar 2017 21:42:02 +0000

Hi aandrmusic,

You can write to us via https://www.pianoteq.com/support_form?direct , that's probably the best way to report bugs.

Re: Bugs - or undocumented features.

null@example.com (EvilDragon) — Mon, 06 Mar 2017 11:55:18 +0000

Just contact support directly via e-mail, they will sort it out, whatever it is - a pre-sales, a tech issue, a bug report.

Bugs - or undocumented features.

null@example.com (aandrmusic) — Mon, 06 Mar 2017 11:49:21 +0000

Pianoteq's support page doesn't seem to have a link for reporting bugs.
Over the years I have seen threads here where users have commented or complained about things and the team has stepped up, but surely there is a more formal bug reporting system in place ?

I can stimulate crashes under windows and would like to report it as a "vulnerability".