Modartt user forum - Version 5 upgrade - ordering issues

Re: Version 5 upgrade - ordering issues

null@example.com (studio64) — Fri, 23 May 2014 14:37:47 +0000

There are still problems trying to buy 5 upgrade.

Keeps telling me error on page. I cannot get to check-out.

I am logged in Ok .

This is the only site I have problems with

John@studio64

Re: Version 5 upgrade - ordering issues

null@example.com (ddascher) — Wed, 21 May 2014 21:10:40 +0000

I can't seem to get the ordering process to work at all.

I click on BUY IT ($39 upgrade). Nothing happens.

I click on PROCEED TO CHECKOUT. Nothing happens.

I have no other ideas.

UPDATE: It is now working properly. I was able to purchase and download and activate the new version.

Re: Version 5 upgrade - ordering issues

null@example.com (paolopiano) — Wed, 21 May 2014 19:13:48 +0000

I can't use my coupon ...

Re: Version 5 upgrade - ordering issues

null@example.com (Lylo) — Wed, 21 May 2014 15:53:47 +0000

Bon il suffisait d'attendre un peu en fait, ça y est c'est téléchargé.
Je n'avais pas compris que le K2 remplaçait le K1, c'est une bonne surprise.
Ce piano me semble être excellent, je ne cherche pas à savoir si ça ressemble à un piano que je connais, c'est un piano à part entière, vous reste plus qu'à le mettre en une caisse de piano avec une bonne mécanique et amplification et le vendre en magasin de piano sous la marque Pianoteq, posé à côté des Steinway, Yamaha et autres Bosendorfer.

Re: Version 5 upgrade - ordering issues

null@example.com (Lylo) — Wed, 21 May 2014 15:08:41 +0000

Hum...
Je n'ai pas tout compris.
J'ai payé l'upgrade à la v5 via Paypal mais j'ai eu ensuite un message comme quoi une vérification devait être faite auprès de ma banque.
Ce n'est pas la procédure normale de Paypal, en principe on paye et on a le ticket d'entré.
J'avais en principe un code promo et il a été refusé comme quoi il était déjà utilisé, sur le fond ça ne me dérange pas trop de ne plus avoir ce code, je l'avais refusé mais ce qui m'embête c'est s'il est parti dans la poche de quelqu'un d'autre.
Bref je ne peux que tester la version démo actuellement et je me demande quand je pourrais passer à la nouvelle version qui m'a l'air en effet vraiment bien avec une densité dans le son qu'on n'avait pas jusqu'à présent.
Et le K2 me semble vraiment être un beau piano.

Re: Version 5 upgrade - ordering issues

null@example.com (A49CA65) — Wed, 21 May 2014 15:00:06 +0000

Pianoteq5 Download Complete!!
Thanks a lot!

Re: Version 5 upgrade - ordering issues

null@example.com (A49CA65) — Wed, 21 May 2014 14:43:51 +0000

Thanks a lot. but I cannot access User area.
"An error occured on this page. Please try again later, or contact our support."

Re: Version 5 upgrade - ordering issues

null@example.com (Philippe Guillaume) — Wed, 21 May 2014 14:37:30 +0000

Previous issues fixed.

Re: Version 5 upgrade - ordering issues

null@example.com (jarosujo) — Wed, 21 May 2014 13:19:43 +0000

Patience please. I am quite sure Modartt will sort out all the ordering issues. Meanwhile just enjoy your 4.5 version for few more hours/days :-)
I just listened to few demos at work (using my crappy headphones) and I really like them. Can't wait until I use my HD598 at home.

Re: Version 5 upgrade - ordering issues

null@example.com (A49CA65) — Wed, 21 May 2014 13:01:46 +0000

Hi I bought "Pianoteq4 stage" yesterday and registered Serial number now.
So There is a licence of Pianoteq5 Stage in my Registered Products page.
But , now when I go to the downloads page there are no downloads available!!
What should I do??

(Sorry for my bad English)

Re: Version 5 upgrade - ordering issues

null@example.com (Philippe Guillaume) — Wed, 21 May 2014 12:24:06 +0000

Sorry for these issues. We are working on fixing them right now.

Re: Version 5 upgrade - ordering issues

null@example.com (Rod) — Wed, 21 May 2014 12:17:39 +0000

Superficially, this reminds me of the ObamaCare technical debacle which Americans are going through. One tries to purchase the product (with expectations) and gets massive technical chaos, leading to demoralization. In my case, I was trying to upgrade from Standard 4.5 to Standard 5.0 for $39.00 and was receiving a billing request for over $500.00. Decided to wait a few hours.

Modarrt is excellent, so all this should get resolved in short order.

NOTE: BY THE TIME I SENT THIS FORUM COMMENT, MODARRT HAD FIXED THE PROBLEM !!!!!
EXCELLENT

Re: Version 5 upgrade - ordering issues

null@example.com (Jither) — Wed, 21 May 2014 11:47:33 +0000

Just heads up about another potential problem.

Paid (succesfully) through Paypal for the upgrade from 4.5 to 5. Then, after getting redirected back to the modartt page, got:

You have attempted to use the same promotional code twice. Please contact us

Considering I didn't use any promotional code, don't see how I could have used it twice. Mailed sales about it.

ETA: Modartt fixed it extremely promptly :-D

Re: Version 5 upgrade - ordering issues

null@example.com (vjau) — Wed, 21 May 2014 11:43:33 +0000

It works on chrome but not firefox.

Re: Version 5 upgrade - ordering issues

null@example.com (vjau) — Wed, 21 May 2014 11:38:17 +0000

Same problem with firefox, when i click a product, nothing adds to the cart.
Actually, this happens everywhere on the website, the JS console says "PTQ.Popup is undefined".