paolopiano wrote:

Kramster wrote:

Maybe you got Pianoteq longer than a year ago?

No .. I'm elegible to upgrade for free... the "guys" are working around my problem ... thanks

No solutions  ? .....

Ok it's all right , many thanks to pianoteq customer service , really fast .... and gentle ... 10/10

Kramster wrote:

paolopiano wrote:

I'm asked for new activation , pianoteq tell me that my key code it's too old ???????????????

I don't understand .. please help

Maybe you got Pianoteq longer than a year ago?

No .. I'm elegible to upgrade for free... the "guys" are working around my problem ... thanks

No solutions  ? .....

paolopiano wrote:

I'm asked for new activation , pianoteq tell me that my key code it's too old ???????????????

I don't understand .. please help

Maybe you got Pianoteq longer than a year ago?

No .. I'm elegible to upgrade for free... the "guys" are working around my problem ... thanks

I'm asked for new activation , pianoteq tell me that my key code it's too old ???????????????

I don't understand .. please help

Maybe you got Pianoteq longer than a year ago?

I don't understand .. please help

I see the same serial number as for version 3.

Can that be right?

Yep that's correct - it was the same for me and all worked fine.

My purchase confirmation email didn't contain a serial number, and when I see my registered-products information in my user-area page, I see the same serial number as for version 3.

Can that be right?

Anybody else in that situation?

Thanks.

Mitch I.

I am wondering just how to do the upgrade.

It appears that I should just click on the serial number that appears on the upgrade page.

Is that correct ?

You can upgrade the Pro now and play next month from what I can tell

It appears that I should just click on the serial number that appears on the upgrade page.

Is that correct ?