Modartt user forum - Failed purchase but money was charged

Re: Failed purchase but money was charged

null@example.com (carro) — Tue, 09 Jul 2024 19:24:59 +0000

I was contacted by Modartt support and all is well now and I got my Steinway D and Bösendorf.

Regards,

carro

Re: Failed purchase but money was charged

null@example.com (carro) — Mon, 08 Jul 2024 20:16:26 +0000

carro wrote:

tmyoung wrote:
Writing Modartt's support will get you the fastest resolution: https://www.modartt.com/support
Thanks, but there is no email address, or I can't find it, you just get into a loop of questions?

Tried the general support@modartt.com, didn't bounce back yet so that may be correct.

Re: Failed purchase but money was charged

null@example.com (carro) — Mon, 08 Jul 2024 19:58:11 +0000

tmyoung wrote:

Writing Modartt's support will get you the fastest resolution: https://www.modartt.com/support

Thanks, but there is no email address, or I can't find it, you just get into a loop of questions?

Re: Failed purchase but money was charged

null@example.com (tmyoung) — Mon, 08 Jul 2024 19:54:34 +0000

Writing Modartt's support will get you the fastest resolution: https://www.modartt.com/support

Failed purchase but money was charged

null@example.com (carro) — Mon, 08 Jul 2024 19:31:01 +0000

I just tried to purchase pianoteq8 stage with my ipad. The creation of the account failed and the whole page vanished but the price was charged from my bank account via Paypal. I tried to log into pianoteq with the information I gave for the account but it says the account does not exist. What should I do?

PS. How can it be that there is no way to contact Modatt directly, there should be.