Modartt user forum - Help Pianoteq Stage product activation

Re: Help Pianoteq Stage product activation

null@example.com (sharpnine) — Wed, 01 Nov 2023 14:23:15 +0000

Sergioinstaller wrote:

Good morning, my case has been solved.
Modartt's support service
followed me and helped solve my problem.
Solution was:
They sent me the no. of Series and register it on --> Modartt.com/user_r egisration.
Thanks again to all of you for your help.

Great news! Welcome to Pianoteq and to the forums.
I've always found the Modartt tech support to be top notch. The same for their software (I have licenses for everything they make).

Re: Help Pianoteq Stage product activation

null@example.com (Sergioinstaller) — Wed, 01 Nov 2023 11:05:18 +0000

Good morning, my case has been solved.
Modartt's support service
followed me and helped solve my problem.
Solution was:
They sent me the no. of Series and register it on --> Modartt.com/user_r egisration.
Thanks again to all of you for your help.

Re: Help Pianoteq Stage product activation

null@example.com (Sergioinstaller) — Sat, 28 Oct 2023 18:42:42 +0000

Excellent Georg thanks to your info I finally managed to send the message to Modartt/support.
Stephen_Doonan may have done something wrong in the purchasing steps.
Now I am waiting for a response from the Support service.
Thank you

Re: Help Pianoteq Stage product activation

null@example.com (georg) — Sat, 28 Oct 2023 18:00:15 +0000

Sergioinstaller wrote:

...
because on Modartt Support clicking on contact us always takes me to the same support page.

goto https://www.modartt.com/support
select "-- None of the above. I have another question. --"
then a form will appear, where you can send a message to support team

Re: Help Pianoteq Stage product activation

null@example.com (Stephen_Doonan) — Sat, 28 Oct 2023 16:37:35 +0000

Sergioinstaller wrote:

... I have no account on Modartt.com

Why not?

You would need an account at Modartt.com in order to see your serial numbers, manage your activations (the computers, up to three, that you want to use Pianoteq with), review what you have purchased (including instruments), have quick access to redownload products you have purchased. etc.

Although the instruments are all included/embedded within the Pianoteq app, Modartt keeps a record of which instruments you have purchased and associates them with your user account, so that they are not limited by "Demo" mode.

If you expected but did not receive an email from Modartt after your purchase, did you perhaps mistype your email address? Or was it sent and delivered, but placed by your email app in a "Spam" or "Junk" folder/directory?

Re: Help Pianoteq Stage product activation

null@example.com (Sergioinstaller) — Sat, 28 Oct 2023 15:27:11 +0000

Good evening, the bank made the payment on 27/10/2023
Unfortunately I did not receive any email with the serial number
Stephen_Doonan I have no account on Modartt.com

Re: Help Pianoteq Stage product activation

null@example.com (Stephen_Doonan) — Thu, 26 Oct 2023 12:18:40 +0000

If you created a user account at Modartt.com, login to the user area--

https://www.modartt.com/user_area

After logging in, click the "registered products" tab, which will display which Modartt products you have purchased, and the unique serial numbers for each, which you can use to activate the software/app on your computer.

Re: Help Pianoteq Stage product activation

null@example.com (Sergioinstaller) — Thu, 26 Oct 2023 10:58:23 +0000

I called the Bank's Customer Service and they told me that my transaction has currently been frozen.
I have to wait four to fifteen working days to see if the operation is successful or I get my money back.
If it doesn't work, I will purchase the Pianoteq Stage License with another card.
At the moment I remain on Stand-By
Thanks Georg and Dazric for supporting me.

Re: Help Pianoteq Stage product activation

null@example.com (dazric) — Thu, 26 Oct 2023 09:30:58 +0000

Have you checked your spam folder?

Re: Help Pianoteq Stage product activation

null@example.com (georg) — Wed, 25 Oct 2023 19:42:41 +0000

at least you should find the serial number in the user area after login at www.modartt.com

Help Pianoteq Stage product activation

null@example.com (Sergioinstaller) — Wed, 25 Oct 2023 19:01:45 +0000

Good evening, I am a new user.
I purchased the license to use the Pianoteq Stage,
but unfortunately I did not receive the email with the serial number.
I ask who I should send the request to,
because on Modartt Support clicking on contact us always takes me to the same support page.
Thank you