Modartt user forum - U4 not showing up

Re: U4 not showing up

null@example.com (Baltguy) — Wed, 23 Aug 2023 19:12:55 +0000

Key Fumbler wrote:

Baltguy wrote:
I ordered, paid for, and registered a new instrument, the U4, but it is not showing up as one of my instrument packs. It can only be played in demo mode. This is happening despite receiving a notification from Modart that the U4 is now usable. I tried sending an email to Pianoteq support, but kept getting directed to a FAQ page that doesn't address my problem. I find this irksome, as there should be way to contact the company with technical issues. In any event, can someone tell me what I need to do to get the instrument on board?
Cut 'n' paste:
".. You then need to update your licence in the Pianoteq user interface in Help > About > Update licence by clicking the "Quick Activation""
That's within Pianoteq itself, not the website.

Thank you!

Re: U4 not showing up

null@example.com (Key Fumbler) — Wed, 23 Aug 2023 17:18:28 +0000

Baltguy wrote:

I ordered, paid for, and registered a new instrument, the U4, but it is not showing up as one of my instrument packs. It can only be played in demo mode. This is happening despite receiving a notification from Modart that the U4 is now usable. I tried sending an email to Pianoteq support, but kept getting directed to a FAQ page that doesn't address my problem. I find this irksome, as there should be way to contact the company with technical issues. In any event, can someone tell me what I need to do to get the instrument on board?

Cut 'n' paste:
".. You then need to update your licence in the Pianoteq user interface in Help > About > Update licence by clicking the "Quick Activation""

That's within Pianoteq itself, not the website.

U4 not showing up

null@example.com (Baltguy) — Wed, 23 Aug 2023 17:05:28 +0000

I ordered, paid for, and registered a new instrument, the U4, but it is not showing up as one of my instrument packs. It can only be played in demo mode. This is happening despite receiving a notification from Modart that the U4 is now usable. I tried sending an email to Pianoteq support, but kept getting directed to a FAQ page that doesn't address my problem. I find this irksome, as there should be way to contact the company with technical issues. In any event, can someone tell me what I need to do to get the instrument on board?