Modartt user forum - Forum activity

Re: Forum activity

null@example.com (hanysz) — Tue, 31 Jan 2023 22:56:09 +0000

Yes, we should be answering each other's topics more often :-)

The main improvement I'd like to see in these forums is to split it into more subforums. Separate places for talking about troubleshooting, software setup, hardware, presets, instrument packs, musical interpretation, sightings of Pianoteq in the wild, helping Pianoteq beginners get started, ... With subforums, I can browse the things I'm interested in and more easily skip the things I'm not, and it's also a lot easier to find old posts for reference.

Re: Forum activity

null@example.com (tmyoung) — Mon, 30 Jan 2023 20:28:59 +0000

While sometimes--as was the case here, Modartt directly responds on the forums. You're usually best contacting their support directly here: https://www.modartt.com/support

They'll usually get back with 24-48 hours or less in most cases, and it will be directly from Modartt. While the employees do a lot to keep tabs on the forums and reply with good regularity, you'll get the best results through email and the support page.

Re: Forum activity

null@example.com (Baltguy) — Mon, 30 Jan 2023 18:43:39 +0000

Thanks, Niclas. Where we would find an answer to a question that we pose directly to Modartt? Thanks.

Niclas Fogwall wrote:

larrymorgan wrote:
It appears that Modartt really needs an employee to monitor the Pianoteq User Forum. There is 1 page of active topics and 31 pages of unanswered topics.
Hi Larry,
This forum is meant as a place for Pianoteq users to communicate with other Pianoteq users. If there is any topic you have in mind where you believe Modartt should intervene or reply, you are welcome letting us know. The best is to contact us directly - here.
Regards,
Niclas

Re: Forum activity

null@example.com (Antonio M) — Sun, 29 Jan 2023 21:06:58 +0000

Niclas Fogwall wrote:

larrymorgan wrote:
It appears that Modartt really needs an employee to monitor the Pianoteq User Forum. There is 1 page of active topics and 31 pages of unanswered topics.
Hi Larry,
This forum is meant as a place for Pianoteq users to communicate with other Pianoteq users. If there is any topic you have in mind where you believe Modartt should intervene or reply, you are welcome letting us know. The best is to contact us directly - here.
Regards,
Niclas

I tend to use the forum to see if my concerns are common to other users before contacting support.

Re: Forum activity

null@example.com (Niclas Fogwall) — Sun, 29 Jan 2023 14:57:15 +0000

larrymorgan wrote:

It appears that Modartt really needs an employee to monitor the Pianoteq User Forum. There is 1 page of active topics and 31 pages of unanswered topics.

Hi Larry,

This forum is meant as a place for Pianoteq users to communicate with other Pianoteq users. If there is any topic you have in mind where you believe Modartt should intervene or reply, you are welcome letting us know. The best is to contact us directly - here.

Regards,
Niclas

Re: Forum activity

null@example.com (Pianoteqenthusiast) — Sat, 28 Jan 2023 23:13:26 +0000

Hello larrymorgan,

There are 126 pages with active topics, 6255 active topics. From 2007 until today.

Best wishes,

Stig

Forum activity

null@example.com (larrymorgan) — Sat, 28 Jan 2023 21:59:49 +0000

It appears that Modartt really needs an employee to monitor the Pianoteq User Forum. There is 1 page of active topics and 31 pages of unanswered topics.