Modartt user forum - Steinway B instrument pack question

Re: Steinway B instrument pack question

null@example.com (Mark Zyla) — Sat, 26 Nov 2022 23:52:01 +0000

Zaskar wrote:

Have you tried to update your license?
Help ➔ About ➔ Update license

Perfect.
thank you!

Re: Steinway B instrument pack question

null@example.com (Key Fumbler) — Sat, 26 Nov 2022 19:54:16 +0000

Zaskar wrote:

Have you tried to update your license?
Help ➔ About ➔ Update license

Also you may have hidden the licences you don't own.
After successfully refreshing your licence details I suggest hiding the piano model you are getting rid of.

Re: Steinway B instrument pack question

null@example.com (Zaskar) — Sat, 26 Nov 2022 19:52:47 +0000

Have you tried to update your license?

Help ➔ About ➔ Update license

Steinway B instrument pack question

null@example.com (Mark Zyla) — Sat, 26 Nov 2022 19:31:37 +0000

I sent a support request to exchange the YC5 for the Steinway Model B instrument pack and from looking at my account, the Steinway B is showing. When I open up Pianoteq, the YC5 is still appearing in my instruments. I'm a bit confused as to what I need to do next to get the Steinway loaded. Any suggestions?
Thx!